✓ 14-Day Money-Back Guarantee: We want you to be completely satisfied with DentScan. If you're not happy, we'll refund your purchase within 14 days.
Single Scan Purchases ($2.99)
Single scan credits can be used for teeth analysis or BrushCheck:
- Before use: Full refund available within 14 days of purchase
- After use: Refund available if the analysis failed due to a technical issue on our end
- Photo quality issues: Since single scan credits are consumed upon use, we cannot offer refunds for poor photo quality. For best results, ensure good lighting and a clear image. Consider Premium subscription for multiple attempts
Premium Monthly Subscription ($7.99/month)
For monthly Premium subscriptions:
- First 14 days: Full refund of your first month's payment if you're not satisfied
- After 14 days: You may cancel anytime, but no refund for the current billing period
- Cancellation: Your access continues until the end of your paid period
Premium Yearly Subscription ($49.99/year)
For yearly Premium subscriptions:
- First 14 days: Full refund available, no questions asked
- 14-30 days: Prorated refund available (minus any used months)
- After 30 days: No refund, but you may cancel to prevent auto-renewal
How to Request a Refund
To request a refund:
- Email us at info@dentscan.app
- Include your purchase email address
- Briefly explain the reason for your refund request
- We typically process refunds within 3-5 business days
Refund Processing
All payments are processed through Lemon Squeezy. Refunds will be:
- Returned to your original payment method
- Processed within 5-10 business days (depending on your bank)
- Issued in the original currency of purchase
Non-Refundable Situations
We cannot offer refunds in the following cases:
- Requests made after the refund period has expired
- Violation of our Terms of Service
- Multiple refund requests (abuse of policy)
- Dissatisfaction with AI analysis results (as stated in our Medical Disclaimer, DentScan provides general observations, not medical diagnoses)
Canceling Your Subscription
You can cancel your subscription at any time:
- Access continues until the end of your current billing period
- No further charges after cancellation
- You can re-subscribe at any time
Questions?
If you have questions about our refund policy or need assistance, please contact us at info@dentscan.app. We're here to help!